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Cancellation policy

 All appointments are subject to a 24 hour cancellation policy

This asks that you give us at least 24 hours notice if you need to cancel or change an appointment (though we are always grateful when it is as early as possible!) otherwise we will charge for the appointment.

 

PLEASE LET YOUR PRACTITIONER KNOW DIRECTLY AS EARLY AS POSSIBLE. The WNT phone is not always answered for a message to be passed on in time so please contact your practitioner.

 

The reason we have this policy is that we are all self employed practitioners and a last minute cancellation means a direct loss of income. It also means that other clients who could have taken that slot lose out on a treatment.

 

Please respect and adhere to this policy and help us to run our services efficiently and fairly. Many thanks.

 

Due to some early-morning no-shows, if you book an 8am appointment your practitioner may contact you ahead of your treatment to arrange advance payment. Thank you for your understanding and cooperation.