WNT founder Jennie Duck reflects on what it takes to create a therapeutic environment and her pride in a team that has rallied to make the most of a challenging situation - we are so excited to be working again!
Just before lock down I was getting ready to start a massage practice up where I live in Scotland. I was looking forward to getting back to something I love and feel is valuable. Part of what I love to offer is the practical, physical aspect of massage itself – the warmth of touch, the kneading and cajoling to find release in tense muscles, the relaxation that can be found even in strenuous massage.
But there’s far more to it than that.
There’s the space and the environment that we as therapists invite our clients into, the fact of creating this ‘womb’ as a friend of mine calls it where you feel safe, welcome and accepted before we get into much treatment even. The warmth and lighting matters, the space and air matters, the cleanliness matters, the energy we’re giving out matters – there are a lot of things that go on ‘behind the scenes’ to create this environment at West Norwood Therapies.
Then there is our interaction before we actually meet in person – any calls or emails beforehand and then our initial consultation and initial chat for follow up appointments. This is when you get an opportunity to glimpse us a bit, to understand how capable we are of listening and hearing you and tuning into what you are looking for in your visit. This is important as it lays the foundations of trust which will determine how much you relax into the treatment and how our intuition feels its way as we work which can together greatly enhance the effect and value of treatment.
And then the treatment itself – in my case a massage treatment. Here you are literally in my hands! You are trusting me to work on your body and in some instances to really get stuck into areas of long held tensions and stresses that are potentially part of a self-protective armour, while keeping you comfortable and suitably covered. It requires me to be sensitive to this and to trust your body’s responses and my instincts to work where is needed but not beyond that. A lot of trust on a conscious and subconscious level as well as some intimacy in a practitioner-client relationship.
Fast forward 5 months and here we are opening West Norwood Therapies in a different light. We have had to look at our space, carrying out risk assessments and removing a lot of the fabrics and knickknacks that we had put in to make it homely and warm. As we first started to look at things I wondered how on earth we were going to retain the essence of treating people as I’ve described above. How can we make the environment inviting without an electric blanket? How can we create a bond of trust when we’re masked and you can’t see our smiles and more nuanced facial expressions? How can you feel safe enough to relax and let the therapeutic work really happen when there’s a global pandemic around?
Well, I am humbled and impressed at how my colleagues have rallied and worked to make all of this feasible and proud of what we have achieved. We have been open for almost a fortnight and the feedback has been positive both from clients and from practitioners. It is a different way of working, particularly wearing PPE and having to be careful which surfaces are touched and to dutifully clean and disinfect everything between clients, to have an air filter working and take time to air out the room. But the essence of the care, warmth and skill that they are all sharing with you as clients and the connection that they make with you is all there.
I am excited and reassured that we at WNT (minus me in Scotland and the practitioners who sadly couldn’t return due to closure of the studio space) are able to open again and be able to offer our valuable services to the same high standard as before. We know that there have been ripples of trauma touching people in all sorts of ways the past few months and hope that we can be of service to you now.
Visit us - by appointment only please - in the office block in the Access Self Storage premises at 443 Norwood Road, London, SE27 9DQ
Phone - please contact practitioners directly, or if not in a rush you can leave a message for us to call you back at 07931876931.