Covid 19 planning for treatments at WNT

Reopening of West Norwood Therapies
We are happy that we are able to open our premises to you again now and look forward to seeing you again.
We have put in place a number of measures to make our premises as safe as possible which we are monitoring and reviewing.
The measures we have in place are:
Preparation of treatment space:

• There will be a 15minute gap between clients to clean and ventilate the treatment space
• We have minimised what is in the room to make it easy to clean thoroughly and have minimised fabrics to ensure things can be disinfected. Towels will still be used (fresh for each client of course) but not stored in the room.
• We have a HEPA fan and HEPA filtered hoover to clear the air as much as possible
• We will be steam cleaning the carpet each week as part of a professional weekly clean

PPE and adjustments to your treatments

• Practitioners will wear face masks or visors during treatments and will ask you to wear one for supine work or face to face interactions
• Some practitioners may use plastic aprons
• We have removed the massage table cover and electric blanket – sorry! We know a lot of you loved this – and will be using couch roll and a face support then the vinyl can be washed down thoroughly between clients
• Some practitioners may ask to do your consultation via video call the day before your session to allow for mask-free conversation
• We will not be accepting cash payments – your therapist will confirm whether they take card payments or only bank transfers
• We will not be providing water in glasses so ask you please to bring your own water bottle to your treatment and also a pen for completing a form and / or signing a waiver
• We will not be selling products or vouchers in gift boxes, but pdf vouchers will still be available to buy online
• Your practitioner will ask you to sign a liability waiver / consent to treatment / consent to track and trace since these are exceptional circumstances and all our efforts cannot guarantee that there will be no transmission

What we will need from you:

• Please arrive no more than 5 mins early for your appointment to allow space for cleaning
• Please wash your hands thoroughly on arrival (loos straight ahead as you come in the door)
• Please cooperate with wearing a face mask for supine / face to face work as requested by your therapist
• Please bring your own water, pen and face mask
• Please under no circumstances attend your appointment if you feel at all unwell – we are waiving the 24hr cancellation policy but still ask for as much notice as possible to allow us to adjust

Practitioners may have additional measures to these, please see individual communication when you book.